Privacy Policy

1. Overview & Business Identity

Luna Workflow ("we," "us," or "our") provides CRM setup, pipeline management, marketing funnels, workflow automations, and white-label business software for small and local businesses. This Privacy Policy describes how we collect, use, protect, and handle your information across our website and messaging channels.

2. Information We Collect

We may collect personal information that you provide voluntarily, including:

• Contact Details: Name, email address, business name, and mobile phone number provided via our on-site chat widget.
• Communication Records: Customer support inquiries, project details, and message transcripts.
• Technical Data: Basic browser information, device type, and IP address collected automatically to ensure system security and proper site rendering.

3. Protection of Mobile Information (A2P 10DLC Strict Standard)

We take the privacy of your mobile data seriously. In accordance with telecommunications industry standards (CTIA and carrier regulations):

• No Sale or Sharing for Marketing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
• Exclusion Clause: All broader data-sharing categories described in this policy strictly exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to third parties under any circumstances.
• Limited Operational Service Providers: Mobile data is only transmitted to vetted telecommunication service providers (such as messaging aggregators and cloud carriers) strictly necessary for delivering your requested text messages and customer service inquiries.

4. SMS Messaging Program & Opt-In

When you submit your mobile number through our website chat widget or request automated follow-ups from Luna Workflow:

• Program Description: Luna Workflow sends text messages regarding customer support, inquiry responses, service updates, and system notifications.
• Message Frequency: Message frequency varies depending on your interactions with us.
• Rates: Message and data rates may apply.
• Opt-Out (STOP): You can cancel at any time by replying STOP. After opting out, you will receive a confirmation message and will no longer receive SMS messages unless you subscribe again.
• Help (HELP): For assistance, reply HELP or reach out via our website chat widget.
• Re-subscribing: To rejoin, reply START or re-submit your inquiry through our chat widget.
• Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

5. How We Use Non-Mobile Data

Non-mobile information is used solely to:

• Respond to inquiries submitted through our website chat widget.
• Deliver, build, and maintain automation systems and websites for clients.
• Protect against fraud, unauthorized access, and spam abuse.
• Comply with applicable legal, accounting, and regulatory obligations.

6. Data Security & Retention

We implement industry-standard technical, administrative, and physical security measures to safeguard your personal data. We retain customer information only for the period necessary to fulfill business purposes or comply with legal obligations.

7. Your Privacy Rights

Depending on your location, you have the right to request access to, correction of, or deletion of your personal data. You may exercise any of these rights by contacting us through the chat widget on this site.

8. Contact Us & Business Details

If you have any questions about this Privacy Policy, our messaging practices, or wish to exercise your data rights, please contact our verified business entity:

You can also reach our team anytime using the live chat widget available on every page of our website.