Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Luna Workflow ("we," "us," or "our"). By visiting our website, submitting inquiries, or engaging our CRM, automation, and software services, you agree to comply with and be bound by these Terms.

2. Scope of Services

Luna Workflow provides business automation solutions including CRM setup and pipeline architecture, automated follow-ups, custom websites and marketing funnels, lead generation systems, and an all-in-one white-label SaaS platform. Specific deliverables, schedules, and pricing are defined in your individual client proposal or agreement.

3. SMS Program Requirements & CTIA Disclosures

Luna Workflow operates text messaging programs in strict compliance with the Telephone Consumer Protection Act (TCPA), Cellular Telecommunications Industry Association (CTIA) guidelines, and carrier A2P 10DLC regulations:

• Program Description: Luna Workflow Customer Support and Notifications sends transactional, informational, and customer care messages to contacts who request information or initiate conversations.
• Explicit Consent: Submitting a phone number via our website chat widget or booking request constitutes express consent to receive SMS communications from Luna Workflow for that purpose. We do not engage in unsolicited automated SMS spam.
• How to Opt Out: Reply STOP to any text message at any time. A single final opt-out confirmation message will be sent, after which all messages will cease.
• How to Rejoin: Reply START at any time to resume receiving text messages from us.
• Customer Support: Reply HELP for support, or use the chat widget on this website.
• Frequency & Rates: Message frequency varies based on your activity and system triggers. Standard message and data rates may apply as determined by your mobile carrier.
• Carrier Disclaimer: Mobile carriers are not responsible for delayed or undelivered messages.
• Cross-Reference to Privacy Policy: For complete details on how mobile numbers and consent data are protected and never shared for third-party marketing, please review our Privacy Policy.

4. Client Responsibilities

When utilizing Luna Workflow's automation software and marketing tools, clients are solely responsible for:

• Securing legally compliant, express written consent from their own customers before sending SMS or email marketing messages through the system.
• Maintaining accessible, compliant Privacy Policy and Terms of Service links on all public customer opt-in points.
• Complying with all applicable federal, state, and international laws, including TCPA, CAN-SPAM, CTIA guidelines, and carrier acceptable use policies.
• Immediately honoring all opt-out requests (STOP, unsubscribe) from recipients.

5. Prohibited Uses

You agree not to use our systems, websites, or messaging channels for any prohibited content categories under carrier guidelines, including but not limited to: phishing, deceptive schemes, fraudulent lead generation, high-risk financial products, debt collection, illegal substances, adult content, or any harassment or spam.

6. Intellectual Property

All proprietary automation workflows, custom code, software platform features, and branding belonging to Luna Workflow remain our exclusive intellectual property. Client data and client-provided assets remain the property of the client.

7. Limitation of Liability

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Luna Workflow shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from platform downtime, carrier message delivery failures, or third-party service outages.

8. Modifications to Terms

We reserve the right to revise these Terms at any time to reflect operational, legal, or carrier policy changes. Revised Terms are effective immediately upon posting to this website.

9. Contact Information & Business Entity

For questions regarding these Terms of Service, legal notices, or our SMS messaging program, please contact:

Customer support inquiries may also be initiated directly through the live chat widget on our website.